Shipping policy

Shipping Policy

HEYON AUTO

Last updated: October 16, 2026

Thank you for shopping with HEYON AUTO. We are committed to providing reliable international shipping services for our automotive accessories.

1. Order Processing

Orders are processed as soon as possible after payment confirmation.

Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Once your order has been shipped, you will receive shipping confirmation and tracking information when available.

2. Shipping Destinations

HEYON AUTO offers international shipping to supported countries and regions.

Shipping availability may vary depending on the destination, product type, and available logistics services.

3. Shipping Costs

Selected products are eligible for Free Shipping.

For other products, shipping costs are calculated based on the destination country or region, package weight, and selected shipping method.

The applicable shipping cost will be displayed at checkout before payment.

4. Delivery Times

Estimated delivery times depend on the destination country, shipping carrier, customs clearance, and local delivery conditions.

Delivery estimates displayed at checkout are approximate and are not guaranteed arrival dates.

International deliveries may experience delays due to customs inspections, weather conditions, holidays, or logistics disruptions.

5. Customs Duties and Import Taxes

International orders may be subject to import duties, customs fees, VAT, or other local taxes.

Unless expressly stated at checkout that these charges are included, the customer is responsible for any applicable import duties and taxes.

These charges are determined by the destination country's customs authorities and are not included in the product price or shipping fee unless otherwise specified.

6. Order Tracking

Tracking information will be provided when available after your order has been dispatched.

Tracking updates may take some time to appear in the carrier's system.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses and contact information.

Please contact us as soon as possible if you notice an error in your shipping details.

Address changes may not be possible after an order has been dispatched.

8. Lost or Damaged Packages

If your package is lost, damaged, or has not arrived within the expected delivery period, please contact HEYON AUTO.

We will assist you in investigating the issue with the shipping carrier and determining the appropriate resolution in accordance with applicable laws and our store policies.